Refund policy

We want you (and your plants) to be delighted with your new carved stakes! If something isn’t right, we’ll do our best to make it right — and we’ll cover the cost of return shipping.

As a small-batch business, a 10% restocking fee will be deducted from your refund to help cover processing and handling.

Returns

• We accept returns of unused items in their original packaging within 14 days of delivery. Items must be unused and in original condition.

• We want you (and your plants) to be delighted with your purchase. If something isn’t right, we’ll do our best to make it right — and we’ll cover the cost of return shipping.

• As a small-batch business, a 10% restocking fee will be deducted from your refund to help cover processing and handling.

• To start a return, please email us at whimsy.woods.co@gmail.com with your order number and reason for return.

• If your return is approved, we’ll send you a prepaid return label along with instructions.

Refunds

• Once we receive your returned item, we’ll inspect it and notify you of your refund status.

• Approved refunds will be issued to your original payment method within 10 business days, minus the 10% restocking fee.

• Shipping costs (if any) paid at checkout are non-refundable.

Non-Returnable Items

• Custom or personalized stakes are final sale and cannot be returned unless they arrive damaged or defective.

Exchanges

We’re happy to exchange an item if you received the wrong design or wish to swap for another in-stock style.

• Customers are responsible for shipping costs to send the original item back to us and to have the new item shipped to them.

• Please email us first to arrange the exchange before sending anything back.

Questions?

If you’re unsure whether your item qualifies for a return or refund, reach out to us at whimsy.woods.co@gmail.com — we’ll gladly help.